Privacy Policy

Resilient Voices
resilientvoices.ca
Effective Date: June 12, 2026
Last Updated: June 12, 2026

1. Introduction

Resilient Voices ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at resilientvoices.ca, sign up for our communications, or interact with us through LinkedIn or other platforms.

By using our website or providing your personal information, you consent to the practices described in this policy. Please read it carefully.

2. Who We Are

Resilient Voices is a social enterprise based in Canada, focused on nervous system literacy and leadership development. Our services include coaching, facilitation, speaking engagements, and educational resources for leaders and organizations.

For privacy-related inquiries, you may contact us at:

Carolyn Hart
Resilient Voices
1860 Appleby Line, #435
Burlington, Ontario 
L7L 7H7

Email: hello@resilientvoices.ca

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following personal information when you voluntarily provide it:

  • Name and email address (when you sign up for our newsletter, mailing list, or lead magnets)

  • Professional details such as job title or organization (when provided through contact forms or LinkedIn)

  • Messages and inquiries submitted through our website contact form

  • Any other information you choose to share with us

3.2 Information Collected from LinkedIn

When you connect with us through LinkedIn (for example, by responding to a post, downloading a resource, or opting into our communications), we may collect:

  • Your name and email address (when explicitly provided or shared through a LinkedIn lead generation form)

  • Publicly available LinkedIn profile information that you choose to share with us

We only receive information from LinkedIn that you have explicitly consented to share. We do not access your LinkedIn account or scrape data without your permission.

3.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and analytics tools, including:

  • IP address and general geographic location

  • Browser type and device information

  • Pages visited and time spent on the site

  • Referring website or source

This information is used to understand how visitors use our website and to improve our content and user experience.

International Data Transfers

Some of the service providers we work with (including Squarespace, LinkedIn, and our analytics tools) store and process data on servers located outside of Canada, primarily in the United States. This means your personal information may be transferred to, stored in, or processed in other countries, where it may be subject to the laws of those jurisdictions. When we work with providers outside Canada, we take reasonable steps to ensure your information is handled in a manner consistent with this Privacy Policy and applicable Canadian privacy law.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To send you newsletters, updates, and communications you have opted into

  • To respond to your inquiries and provide customer support

  • To share information about our programs, services, events, and resources

  • To improve our website content and offerings

  • To comply with legal obligations

We will only use your information for the purposes for which it was collected, or for compatible purposes that you would reasonably expect.

5. Legal Basis for Communication

As a Canadian organization, we comply with Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA). We will only send you commercial electronic messages (including email newsletters and promotional content) if we have:

  • Your express consent (e.g., you signed up through our website or a LinkedIn form), or

  • Your implied consent (e.g., you have an existing business relationship with us)

Every email we send includes a clear and easy way to unsubscribe. You may withdraw your consent at any time, and we will remove you from our mailing list promptly.

6. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering communications, including:

  • Email marketing platforms hosted on Squarespace

  • Website hosting and analytics providers

  • LinkedIn (subject to LinkedIn's own Privacy Policy)

These service providers are contractually required to keep your information confidential and to use it only for the services they provide to us. We may also disclose information if required by law or to protect our legal rights.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you unsubscribe from our communications, we will remove your information from our active mailing lists. We may retain a record of your unsubscribe request to ensure we honour it.

8. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Withdraw your consent to receive communications at any time

  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at hello@resilientvoices.ca. We will respond to your request within 30 days.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can adjust your browser settings to decline cookies, though this may affect the functionality of some parts of the site.

We do not use cookies for advertising targeting or tracking across third-party websites.

10. Third-Party Links

Our website may contain links to third-party websites, including LinkedIn and other platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Resilient Voices
1860 Appleby Line, #435
Burlington, Ontario  L7L 7H7
Email: hello@resilientvoices.ca
Website: resilientvoices.ca‍ ‍